Our product · SaaS / Customer Support
Talkivio
A live-chat platform with real-time visitor tracking — see who is on a website, where they are and what they are reading, then start the conversation in one click. Designed, built and run by Desverso.
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- Real-timeVisitor tracking & live chat
- 1 snippetInstalls on any website
- 9Widget languages, incl. Arabic (RTL)
What we set out to solve
Live chat that starts with knowing who is there
Most live-chat tools wait for the visitor to speak first. Support and sales teams lose the moment when someone is reading a pricing page or hesitating at checkout. We built Talkivio around the opposite idea: show the team every visitor as they land — location, device, the page they are reading and how they arrived — so they can open the conversation in one click, while keeping the data behind it locked down.
Inside the build
- Live visitor list with location, device, browser, network, current page, referrer and time on site
- Docked chat windows for several conversations at once, with file sharing scanned for viruses
- Embeddable widget installed with one snippet — custom colours, greeting, pre-chat form, offline form and 9 languages including right-to-left Arabic
- Proactive messages triggered by page, time on page or country
- Departments, smart routing, business hours, canned responses, transfers and a supervisor monitor
- Analytics, ratings, searchable history and exportable transcripts
- Signed webhooks and scoped REST API tokens for CRMs and helpdesks
- Workspace isolation at the database level, two-factor sign-in, encrypted visitor details, consent mode, retention rules and an audit log
