Game & Immersive Development · LiveOps & ongoing support
Keep your game running well after launch day
We run LiveOps and ongoing support for launched games: content updates, seasonal events, balance changes, crash fixes, server monitoring and platform updates, planned around your player data and a calendar your team can rely on.
- Crash and bug triage
- Live events and seasons
- Balancing from data
Overview
Running a game as a service
Launch is the start of a game’s working life, not the end of the project. After release, players find bugs testers missed, platforms ship OS updates, SDKs deprecate old versions and the audience starts asking what comes next. LiveOps is the discipline of handling all of that on a schedule: stable releases, planned events and quick fixes when something breaks, without burning out the team or destabilizing the game.
Owners face real choices about how much to invest. A maintenance-only plan keeps the game healthy and in the stores. A full LiveOps plan adds seasonal events, new content and balance updates driven by player data. Some teams keep design in-house and hand over engineering and operations; others want both. We help you decide based on your player activity, revenue model and internal capacity, and we revisit that plan as the game evolves.
Well-run LiveOps feels calm: a published release calendar, alerts that reach the right person, crash rates tracked over time, and changes made through remote configuration whenever possible instead of rushed builds. When something does go wrong, a documented process decides who is told, how fast a fix ships and how players are kept informed.
Who it’s for
Built for teams like yours
- 01
Studios after launch
Teams that shipped a game and want to move on to their next project while someone dependable maintains, updates and monitors the current one for its players.
- 02
Live games without engineers
Owners whose original developers have left or the contract has ended, and who need a team to take over code, servers and store accounts without losing momentum.
- 03
Free-to-play teams scaling content
Games with active players that need a steady rhythm of events, offers and seasons, plus the tooling to schedule them without a new build each time.
Why it matters
Launch is the start of the work
Once a game is live, new OS versions break builds, store policies change, servers need watching and players expect fresh content. We take on that steady work, triaging crashes from reporting tools, patching quickly when something breaks and keeping engine and SDK versions current so the game does not fall out of the stores.
We pair that with a content and events calendar informed by your analytics, so updates target the moments where players actually drift away. Your code, accounts and dashboards stay in your name throughout, and you can change plans or bring work in-house at any time.
Every engagement includes
- Onboarding auditcodebase, infrastructure, analytics and backlog reviewed before we take over.
- Support planresponse times, monthly scope and priorities agreed in writing.
- Content calendarevents and updates planned with your team around player data.
- Monitoring & alertscrash, performance and server dashboards you can see too.
- Regular reportinga plain summary of fixes, releases and issues each month.
- Full access retainedyour code, accounts and documentation stay yours at all times.
Features
Ongoing support services
- 01
Crash and bug triage
Crash reports and player tickets reviewed and prioritized, with hotfixes shipped when issues block play.
- 02
Live events and seasons
Timed events, battle passes and seasonal content scheduled through remote config where possible.
- 03
Balancing from data
Economy and difficulty adjustments based on your telemetry, tested before they reach every player.
- 04
Server monitoring
Uptime, latency and error alerts for game servers and backends, with documented incident response.
- 05
Platform and SDK updates
Engine upgrades, OS changes and required store SDK updates handled before deadlines arrive.
- 06
Release management
Staged rollouts, version control and store submissions managed so updates go out predictably.
In practice
What ongoing support covers
Seasonal events and limited-time content
Planning and building events with their own rewards, challenges and art, scheduled through remote configuration so they start and end on time without requiring a new store release or app review.
Platform and SDK compliance updates
Updating engine versions, store SDKs, target API levels and privacy requirements before deadlines, so the game stays available and avoids removal, rejection or warnings in the stores at short notice.
Crash and stability work
Reviewing crash reports and performance data each week, ranking issues by how many players they affect, and shipping fixes through regular patches or emergency releases when a serious problem cannot wait.
Balance and economy tuning
Adjusting difficulty, rewards and prices based on analytics and player feedback, using remote configuration and controlled experiments so changes can be measured and reversed quickly if players respond badly to them.
Process
How we work
- 1
Takeover audit
We review the codebase, build pipeline, servers, store accounts, analytics and crash data, then list risks such as expiring certificates, outdated SDKs or undocumented server settings that could cause trouble in the months ahead.
- 2
Service plan
Together we set response times, monthly priorities, release cadence and who approves what, so both teams know which work happens first and how urgent issues outside normal hours are handled and escalated.
- 3
Monitoring setup
Crash, performance, server and store-review alerts are routed to the right people, with dashboards showing stability and player activity trends that your team can view anytime without asking us for a report.
- 4
Release rhythm
Updates follow a predictable cycle of planning, build, testing and staged rollout. Events and tuning go through remote configuration where possible to avoid unnecessary store submissions and the review delays that come with them.
- 5
Monthly review
Each month we summarize fixes, releases, incidents and player trends in plain language, then agree the following month’s priorities with you based on what the data, reviews and player feedback show.
Deliverables
What you receive
- Takeover audit with risk list
- Written service plan and response times
- Crash, server and store-review alerting
- Events and content calendar
- Staged releases with release notes
- Remote configuration and event tooling
- Monthly summary of fixes and trends
Tools & methods
Monitoring
- Crashlytics
- Sentry
- Backtrace
- Grafana
- PagerDuty
LiveOps tooling
- Firebase Remote Config
- Unity Remote Config
- PlayFab
- GameAnalytics
- A/B testing
Release management
- App Store Connect
- Google Play Console
- Steamworks
- Fastlane
- Staged rollouts
FAQ
Frequently asked questions
Anything else about LiveOps & ongoing support? Ask us directly.
Yes. We start with an onboarding audit of the code, build process, servers and analytics, then flag risks such as outdated SDKs or fragile builds. Once we understand the project, we agree a support plan with you. Some issues found in the audit may need a one-off fix before routine support begins.
Let’s work together
Have a project in mind?
Book a strategy call and we’ll show you exactly how to turn your goals into a system that generates consistent results.