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Industries · Government & Public Sector

Software for agencies, municipalities and public services

Desverso builds resident service portals, permitting and licensing systems and case management tools for government agencies and municipalities, designed for accessibility and plain language and built to the policies, security requirements and procurement rules each agency sets.

  • Resident service portals
  • Permits & licensing systems
  • Case & request management
Talk about your businessWhat we build

The everyday friction

What slows government & public sector down — and what we build

What gets in the way

  • Forms on paper and PDF

    Residents print, sign and mail forms, staff retype them into internal systems, and errors or missing details mean another round of letters before anything moves forward.

  • Status calls to every department

    Applicants call to ask where a permit or request stands, and staff search several systems to answer, taking time away from processing the applications themselves.

  • Older systems that don’t connect

    Each department runs its own older software, so the same resident or property is recorded several times and reports require manual work to pull together.

What we build

  • Resident service portals

    One accessible place for residents to apply, pay, book and report issues, written in plain language and designed to work on phones, screen readers and slow connections.

  • Permits & licensing systems

    Online applications with document upload, fee payment, review steps, inspections and issued permits, giving applicants and staff the same view of every stage.

  • Case & request management

    Intake, assignment, deadlines and notes for service requests, complaints or casework, with role-based access and a complete history of actions taken on each case.

  • Public records and data pages

    Searchable records, meeting agendas and open data pages that are easy to navigate and update, so residents can find routine information without contacting staff.

  • Field inspection tools

    Mobile tools for inspectors and field crews to see assignments, capture photos and results, and update records on site, including where signal is limited.

The journey, connected

From a resident’s request to a closed case

  1. 01

    Find and apply

    A resident finds the right service in plain language, checks eligibility, and submits an application or request online.

  2. 02

    Review and route

    Staff receive a complete submission, route it to the right reviewer, and request missing information through the portal.

  3. 03

    Inspect and decide

    Inspections, approvals and decisions are recorded against the case, with the applicant notified at each step along the way.

  4. 04

    Close and report

    The outcome is issued, records are retained to your schedule, and managers report on volumes and processing times.

Systems that fit

Where to start

Services & work

How we deliver for government & public sector

FAQ

Government & Public Sector: common questions

Something else? Ask us directly.

  1. Accessibility is a build goal from the first design. Desverso works toward the WCAG level your agency specifies, uses semantic markup and keyboard support, and tests with automated tools and assistive technology. We do not certify conformance; your agency decides how accessibility is evaluated and accepted, and we fix the issues that review identifies.

Other sectors

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Let’s work together

Building for government & public sector?

Tell us how your business works. We’ll show you what we’d build — and give you a fixed quote before anything starts.

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