At Desverso LLC, we are committed to delivering exceptional digital services including but not limited to Website Design & Development, Mobile Application Development, Custom Software, UI/UX Design, Branding, Logo Design, Book Publishing, SEO, Paid Advertising, Digital Marketing, Content Creation, and Consulting. While client satisfaction is our priority, our refund policy is structured to protect both the interests of our clients and the operational integrity of our agency.
Please review this policy carefully. By engaging with Desverso LLC, you accept the terms outlined below.
Refunds are only available under limited circumstances and are not automatically guaranteed. A client may only qualify for a refund if all the following conditions are met:
Refunds do not apply once any work is initiated, presented, revised, or communicated with the client.
You are not eligible for a refund if any of the following apply:
1. Any deliverable has been presented, reviewed, approved, or revised (e.g., logo drafts, page designs, app screens, mockups, wireframes, or code).
2. You have purchased a custom, discounted, or promotional package.
3. Project milestones (phases) have commenced or been completed.
4. You requested custom features, integrations, or third-party API work.
5. You failed to provide necessary project materials/content within 14 calendar days, causing project delays.
6. The creative brief lacked sufficient input for proper execution.
7. The project scope changed after initiation (including full design overhauls or new direction).
8. You requested to pause, cancel, or delay the project without valid service-related cause.
9. The reason for cancellation is due to non-service related issues such as:
10. You hired or collaborated with another service provider or freelancer on the same project.
11. You violated Desverso’s Terms of Service, Payment Policy, NDA, or Communication Agreement.
12. You failed to respond to project updates or team communications for more than 14 days.
13. You engaged in abusive, unethical, threatening, or defamatory behavior towards our staff.
14. You attempted to charge back the payment via your bank or payment processor.
The following services are non-refundable under any circumstances once initiated:
If a client subscribes to a multi-service package, a refund may only be considered for the specific component of the package that has not been used, provided the client qualifies for refund under all other policy conditions. Refunds will not be issued for completed components or the full package unless the entire bundle was left untouched.
All such partial refunds must be discussed and formally approved in writing by Desverso LLC Management.
If a project is canceled before kickoff due to reasons unrelated to our service delivery, a 33% administrative fee will be deducted from the refund to cover time, resource allocation, client onboarding, and internal scheduling.
In the event of any refund:
Desverso does not offer refunds to:
Desverso LLC reserves the right to modify, update, or amend this Refund Policy at any time without prior notice, and the version in effect at the time of your agreement will govern your refund rights.
For refund inquiries, please contact us at info@desverso.com with your full name, invoice ID, project name, and reason for your request.
All content found on this site—including but not limited to logos, icons, visuals, text, designs, layouts, interfaces, company or service names, brand assets, documentation, and proprietary software—are protected under applicable intellectual property laws and remain the exclusive property of Desverso LLC or our licensed partners.
No part of this site or our delivered work may be reused, reproduced, distributed, licensed, or repurposed without our express written permission.
While Desverso LLC makes every effort to provide accurate, up-to-date, and complete information across all digital platforms and services:
This website and all services provided by Desverso LLC are governed by the laws of the State of Washington, USA. By engaging with us, you agree that any disputes shall be subject to the exclusive jurisdiction of the courts located in Washington State, without regard to conflict of law principles.
Before any website or mobile application is deployed live, all required features, content, and revisions must be clearly communicated and finalized. Once the project goes live:
For questions regarding these policies, contact us at: